  
   Turn Support into

    Your Best Retention Tool.

Retention & Operational Efficiency

Stop drowning in case volume. Centralise your channels and automate the routine work so your agents can solve real problems.

The Problem

If your service team relies on shared inboxes and spreadsheets, you are losing customers.

Requests get lost.

Response times drift

  
   What
    We Deliver

Service Cloud gives your team a single view of the customer.

Omni-Channel Routing

Whether a customer emails, calls, or uses WhatsApp, the case lands in one place. It gets routed to the right agent instantly.

Knowledge Base

Give your agents (and customers) instant answers to common questions. This deflects case volume and speeds up resolution.

Automation

Automate common tasks like case assignment, status updates, and follow-up emails.

Service Analytics

Measure what matters. Track First Response Time, Average Handling Time, and CSAT scores in real-time.

The capeMBX Approach

We design Service Cloud to make the agent's life easier. If the system is hard to use, service quality drops.

Step 1

We build a "Single Pane of Glass" so agents see customer history, orders, and past interactions on one screen.

Step 2

We connect Service Cloud to your operational data so agents don't have to ask other departments for status updates.

Step 3

We help you set up customer portals to allow clients to help themselves

Yes. It replaces standalone ticketing tools with a system connected to your customer data.
We configure the system to ensure data handling meets GDPR and industry-specific regulations.
Yes. Service Cloud scales. You can start with email-to-case and expand to chat and voice as your business grows.

Let's review your service processes and show you how to turn support into a competitive advantage.