Many organisations unintentionally leave money on the table. Not because their teams lack skill or effort, but because they lack a single view of the customer. Disconnected systems and siloed teams mean missed chances to cross-sell, upsell, and deliver great service. In this article, we explore why spreadsheets and inboxes can’t deliver sustainable revenue growth, and how a single source of truth can align your teams, improve customer experience, and unlock consistent business results.

Salesforce Field Service enables energy, utilities, and logistics companies to streamline mobile workforce management, boost first-time fix rates, and reduce costs through automated scheduling. Learn how a connected, digital platform helps teams deliver safer, more reliable service while improving operational efficiency, compliance, and customer satisfaction