Your Salesforce Partner in Ireland
capeMBX is a Dublin-based Salesforce consulting partner helping Irish businesses implement, optimise and get real value from Salesforce, including Agentforce and AI. Senior consultants, on the ground, accountable for outcomes long after go-live.
18+ years in the Salesforce ecosystem · Dublin & London offices · Certified consultants
If you're comparing Salesforce partners in Ireland, the honest answer is that "partner" covers a huge range, from global consultancies to solo contractors. capeMBX sits in the middle deliberately: senior consultants, based in Dublin, working directly with Irish businesses on implementation, optimisation, and Agentforce, without the account-layering that comes with the largest partner tiers. Below is what we do, who we've done it for, and the questions we get asked most before someone books a call.
Salesforce implementation, optimisation and Agentforce
Salesforce Implementation
Whether you're starting fresh or replacing a system that never fit, we configure Sales Cloud, Service Cloud, Financial Services Cloud and Marketing Cloud around how your Irish team actually works, not a generic template.
- Discovery and requirements before a line of configuration is built
- Clean data migration with validation, not a straight dump
- Custom development in Apex and Lightning Web Components where needed
- Training built into delivery, not bolted on afterwards
Salesforce Optimisation
Most Salesforce orgs we're brought into weren't built badly on purpose. Years of quick fixes just accumulate. We find the technical debt, the broken automations and the reports nobody trusts, and fix them without a rebuild.
- Platform health check across your existing org
- Technical debt identified and prioritised, not just listed
- Performance and adoption reviews on a regular cadence
- A phased roadmap you can act on immediately
Agentforce
Agentforce is only as good as the data and process underneath it. We run honest readiness assessments, then build working proof of concepts so you can see the value before committing to a full rollout.
- AI Readiness Assessment across your current Salesforce setup
- Agentforce proof of concept before you scale
- Agentforce for Sales Cloud and Service Cloud
- Clean-up of the data and automation Agentforce depends on
Financial Services, Service Cloud and Marketing Cloud
Every Salesforce partner claims broad coverage. These are the three areas Irish clients come to us for specifically.
Financial Services Cloud
Irish banks, credit unions, insurers and wealth managers face rising regulatory demands on top of legacy systems. We implement Financial Services Cloud to give relationship managers a genuine 360° client view, streamline onboarding and KYC/AML, and keep reporting audit-ready.
- Insurance: automated underwriting and claims journeys
- Banking & credit unions: faster onboarding, compliant by design
- Wealth & private equity: deal pipelines and investor relations in one view
Sales Cloud & Service Cloud
When response times slip, customers notice first. We configure Service Cloud so your team works from one case view instead of switching between five systems, with routing, SLA tracking and self-service portals that cut inbound ticket volume.
- One view of every case, contact and conversation
- Automated routing, escalation and SLA tracking
- Field Service for teams working on-site across Ireland
Marketing Cloud
Leads generated but not followed up is a process problem, not a volume problem. We connect Marketing Cloud to your CRM so every lead is tracked, scored and handed to sales at the right moment, with journeys and reporting that hold up to scrutiny.
- Lead scoring that surfaces the best opportunities first
- Nurture journeys that keep cold prospects warm
- ROI reporting from first click to closed deal
Why Irish businesses choose capeMBX over larger partners
Senior consultants only
No pyramid staffing. The people who scope your project are the ones who deliver it, on-site in Dublin when it matters.
Outcome first, not go-live first
We measure success by what changes in your business afterwards, not by hitting a launch date and moving on.
Fixed, honest scope
Transparent pricing and clear milestones, with no change-request games appearing halfway through the build.
What Irish clients say about working with us
"capeMBX got up to speed on our existing setup and helped us assess the strengths, gaps, and opportunities within our org. Their recommendations were strategic but also practical, giving us a phased roadmap to improve processes, data quality, user experience, and reporting."
"Their onsite presence made a real difference. By working closely with our team and delivering tailored, hands-on training throughout the Marketing Cloud implementation, they ensured we didn't just adopt the platform, we truly understood it."
"As a first-time Salesforce customer, we relied heavily on capeMBX's expertise. Their team worked closely with us face to face throughout the implementation of Sales Cloud, Service Cloud, and Marketing Cloud."
"The capeMBX team didn't just build us a Salesforce system; they really got to know our business inside and out and became part of our team. We have a Salesforce setup that our team actually uses every day."
A genuine Dublin presence, not a satellite office
capeMBX is headquartered at 22/23 Pembroke Street Upper, Dublin 2, with a second office in London. That matters for a Salesforce project: on-site workshops, in-person training, and consultants who understand Irish regulatory and business context first-hand, whether that's Central Bank requirements for financial services or the realities of a manufacturing floor in the midlands.
- Dublin 2 office, easily reachable for on-site workshops
- Consultants available for face-to-face delivery across Ireland
- 18+ years of combined experience in the Salesforce ecosystem
Dublin 2, D02 DH02 capeMBX London New Broad Street House
35 New Broad Street, EC2M 1NH
Salesforce expertise you can verify
Salesforce ecosystem
Dublin and London
capeMBX is an official Salesforce Partner. Our consultants hold current Salesforce certifications across Sales Cloud, Service Cloud and Agentforce, and the team's experience spans prior Salesforce delivery work including major enterprise implementations before founding capeMBX.
Salesforce partner Ireland: frequently asked questions
How much does a Salesforce partner in Ireland cost?
It depends heavily on scope and which partner tier you're comparing against. Large Summit-level partners price for enterprise engagements; independent consultants price lower but may lack team depth. capeMBX sits between the two: senior-only delivery at competitive pricing, with fixed, transparent scope agreed up front. The fastest way to get an accurate number is a free CRM & Process Review, which costs nothing and comes with no obligation.
What's the difference between Salesforce partner tiers?
Salesforce's own partner tiers (Base, Ridge, Crest, Summit) mostly reflect the size of the partner and their sales volume with Salesforce, not the quality of work you'll receive on your specific project. A large tier is not automatically the right fit for a smaller Irish business; it often means your project is handled by a junior team under a senior account owner you rarely see.
Do you work with small and mid-sized Irish businesses, or only enterprise?
Both, but our sweet spot is mid-market Irish and UK businesses, the size where a generic implementation genuinely doesn't fit and where a smaller, senior team makes a visible difference.
Is capeMBX based in Ireland, or is Dublin just a sales office?
Dublin is our headquarters at 22/23 Pembroke Street Upper, Dublin 2. Delivery and client-facing consultants are based here, not routed through an offshore delivery centre. We also have a second office in London for UK clients.
Can you help if we're not on Salesforce yet?
Yes. The free CRM & Process Review is designed for exactly this: a 30-minute diagnostic covering your sales, service and marketing process, whether you're on Salesforce, a different CRM, or spreadsheets.
What is Agentforce, and are we ready for it?
Agentforce is Salesforce's AI agent platform, and its usefulness depends entirely on the data and process quality underneath it. We run an AI Readiness Assessment first, then build a working proof of concept before recommending a full rollout, so you can see actual value before committing budget.
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